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Before migrate

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NPS:

You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same with project key in Jira Server.

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In Jira Server:

Note

We recommend that CSAT NPS data is exported from the latest version of CSAT NPS on Server/Data Center.

Go to Manage Apps → CSAT NPS Cloud Migration.

Select a project and click Export. Please make sure you have CSAT NPS data in that project.

A dialog will appear after collecting CSAT NPS data. Click Download to download csatnps-export.zip file.

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Please extract the zip file and you will receive csatnps-migration-data.csv

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Then, go to Jira cloud.

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Please make sure you have done migration core Jira data and turn on CSATNPS in migrate project.

After everything is done, go to Apps → Manage your Apps → CSAT ImportData Migration. You will see this page.

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Click choose file and import csatnps-migration-data.csv and don’t forget to check the checkbox below, then click Migrate button. CSAT NPS will migrate the data. Please wait until the progress bar is complete.

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Case

Result

Cannot find issue in Jira instance

The survey for that issue will be ignored.

Cannot find recipient with email address

The export function extracts the recipients based on current CSAT NPS configuration. Otherwise, the recipient will be reporter of the issue by default.

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Error with message

Reason

Solution

Note

The file is empty

The CSV file is empty

Please double check CSV file and re-export CSAT NPS data from CSAT NPS server.

Note

CSAT NPS custom field is missing. Please check CSAT NPS custom fields exists or not.

Cannot find CSAT NPS custom field in Jira instance

Please contact to admin to double check CSAT NPS custom field in Jira instance.

Note

CSV file has incorrect format

The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT NPS Server version maybe is not latest version

Please upgrade CSAT NPS Server to latest version and re-export CSAT NPS data.

Note

Please migrate project and issues before migrate data csatNPS!

Cannot find project in Jira instance

Please double check if project exists in Jira instance. Make sure project was migrated with  Jira Cloud Migration Assistant .

Note

Please enable csat NPS config for project that you want to migrate!

CSAT NPS configuration is empty.

Go to Project and select Satisfaction to enable CSATNPS .