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Overview

  • An Operational Level Agreement (OLA) is like a contract between different teams within a company. It outlines how these teams will work together to deliver services.

  • Approval allows users to set up OLA for each approval. The OLA serves as a deadline for approvers, ensuring that all designated approvers provide their feedback before the time expires.

  • Once the OLA reaches its expiration, a notification email will be sent to all approvers who have not yet approved or rejected it.

Access the “Approval Configuration“ in application

  • Within the sidebar of Approval for Jira application, you should find a tab "Approval Configuration".

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Triggering the Add OLA to Approval Action

  • Click on Action Menu button.

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  • Select Add OLA action.

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Add OLA to Approval

  • Time Target: Set the OLA for approval to create a clear timeframe for making both approval and rejection decisions.

Note

Note:

  • The required time target format should be expressed as: “h” “m”.
    For example: 1h 30m.

  • Only hours and minutes are allowed.
    For example: 1h, 2h, 30m or 45m.

  • An email notification will be dispatched to the approvers as the deadline for the ola approaches.

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  • Click Add OLA for adding OLA to Approval.

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