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Work in progress |
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Candylio Software is proud to announce the release of NPS 4.2.0. Please read on to see what have been incorporated in this version. |
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CSAT Bulk Actions admin screen
You can search the tickets with a JQL and then apply a bulk action on them. At the moment, there is only one action to re-send the survey mails for the selected tickets.
Custom response based on the rating score
Now you can configure a response message for a good score and another one for a bad score in the Rating tab of the Survey Configuration screen in each project:
If the recipient selects a good rating score, the response will be displayed as follows:
Otherwise:
Updates for Satisfaction board
Leaderboard tab
A new Score % column is added to the table.
All columns are sortable now.
Engagement tab
There are 2 notable updates:
Summary for each ticket
Ability to search for a specific ticket: You can search for a tickets with a JQL expresssion
Dashboard tab
Daily view for the Chart
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And lastly, a number of bug fixes are also incorporated into this version |