Before
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migrating NPS:
You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same with as project key in Jira Server.
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In Jira Server:
Note |
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We recommend that CSAT NPS data is exported from the latest version of CSAT NPS on Server/Data Center. |
Go to Manage Apps → CSAT NPS Cloud Migration.
Select a project and click Export. Please make sure you have CSAT NPS data in that project.
A dialog will appear after collecting CSAT NPS data. Click Download to download csatnps-export.zip file.
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Please extract the zip file and you will receive csatnps-migration-data.csv
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Then, go to Jira cloud.
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Please make sure you have done migration core Jira data and turn on CSATNPS in migrate project.
After everything is done, go to Apps → Manage your Apps → CSAT ImportData Migration. You will see this page.
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Click choose file and import csatnps-migration-data.csv and don’t forget to check the checkbox below, then click Migrate button. CSAT NPS will migrate the data. Please wait until the progress bar is complete.
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After Data Migration has been done. You can download the error log file to see what issues failed.
Warning Notes
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Info |
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Special cases: During the migrate migration process, Some special cases may occur: |
Case | Result |
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Cannot find issue in Jira instance | The survey for that issue will be ignored. |
Cannot find recipient with email address | The export function extracts the recipients based on current CSAT configuration. Otherwise, the recipient will be reporter of the issue by defaultsurvey for that issue will be ignored. |
Info |
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Error cases: |
Error with message | Reason | Solution | ||
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| The CSV file is empty | Please double check CSV file CSle and re-export CSAT NPS data from CSAT NPS server. | ||
| Cannot find CSAT NPS custom field in Jira instance | Please contact to admin to double check CSAT NPS custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur occurs when CSV file is missing fields. Your CSAT NPS Server version maybe is not latest version | Please upgrade CSAT NPS Server to latest version and re-export CSAT NPS data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| CSAT NPS configuration is empty. | Go to Project and select Satisfaction to enable CSATNPS . |