Customer satisfaction or CSAT is a key performance indicator that tracks how satisfied customers are with an organization’s products and/or services.
How we capture information from JIRA or JIRA Service Desk
CSAT survey operates on JIRA/JIRA Service Desk project. Now we can capture a Customer Satisfaction response after each ticket, which helps us diagnose how well we resolved problems, and gives another benchmark in our internal team.
How it works.
After a ticket is set to Resolved, JIRA sends a mail to the person who triggered the ticket with information that it is Resolved. In this email, we send out an CSAT survey to capture their feedback.
...