Content Comparison

Select List

No

=, !=

IS , IS NOT , IN , NOT IN

When used with the EQUALS, NOT EQUALS,

IS , IS NOT , IN, NOT IN operators, this field supports:

Courteous and helpful attitude,

Responsiveness,

Solution delivered

Product knowledge,

Professionalism,

Empty.

• "CSAT Category[Select List (multiple choices)]" IS NOT Empty

• "CSAT Category[Select List (multiple choices)]" IS Empty

• "CSAT Category[Select List (multiple choices)]" IN ("Courteous and helpful attitude", "Product knowledge")

• "CSAT Category[Select List (multiple choices)]" NOT IN ("Courteous and helpful attitude", "Product knowledge")

• "CSAT Category[Select List (multiple choices)]" = "Courteous and helpful attitude"

• "CSAT Category[Select List (multiple choices)]" != "Courteous and helpful attitude"