Before
...
migrating NPS:
You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same with as project key in Jira Server.
...
Click choose file and import nps-migration-data.csv and don’t forget to check the checkbox below, then click Migrate button. NPS will migrate the data. Please wait until the progress bar is complete.
...
After Data Migration has been done. You can download the error log file to see what issues failed.
Warning Notes
| Status | ||||
|---|---|---|---|---|
|
| Info |
|---|
Special cases: During the migrate migration process, Some special cases may occur: |
Case | Result |
|---|---|
Cannot find issue in Jira instance | The survey for that issue will be ignored. |
Cannot find recipient with email address | The export function extracts the recipients based on current NPS configuration. Otherwise, the recipient will be reporter of the issue by defaultsurvey for that issue will be ignored. |
| Info |
|---|
Error cases: |
Error with message | Reason | Solution | ||
|---|---|---|---|---|
| The CSV file is empty | Please double check CSV file CSle and re-export NPS data from NPS server. | ||
| Cannot find NPS custom field in Jira instance | Please contact to admin to double check NPS custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur occurs when CSV file is missing fields. Your NPS Server version maybe is not latest version | Please upgrade NPS Server to latest version and re-export NPS data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| NPS configuration is empty. | Go to Project and select Satisfaction to enable NPS . |
...