Related issues |
|---|
Please try to reproduce the issue first. Then generate the support zip file afterwards. |
1) Set the TRACE or DEBUG logging level for the following packages:
com.candylio.jira.plugins.csat.web.actions
com.candylio.jira.plugins.csat.activeobjects.repository
com.candylio.jira.plugins.csat.util
com.candylio.jira.plugins.csat.manager
com.candylio.jira.plugins.csat.service
com.candylio.jira.plugins.csat.rest
com.candylio.jira.plugins.csat.listeners
com.candylio.jira.plugins.csat.job
2) Go to Jira Setting > System > Troubleshooting and support tools (under System support)
3) We only need 4 items:
Jira configuration files
Tomcat configuration files
Jira application logs
Tomcat logs
Please uncheck the other items to minimize the zip file size. |
4) Click Generate/Create Zip button at the bottom
The content by label feature displays related articles automatically, based on labels you choose. To edit options for this feature, select the placeholder below and tap the pencil icon.
|