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Step 1. Click the Create button on Integration tab or access the link https://api.slack.com/apps?new_app=1 to create your slack app.

You will see the dialog below:

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2022-2-11_12-21-22.png

Choose "From an app manifest".
You will see the dialog below and select your team you are working on if you have more than 1 team.

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2022-2-11_12-19-56.png

Then click Next button.

Step 2. Add a new configure in Manifest

You will see the dialog. (suggesst using json)

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2022-2-11_13-23-58.png

Copy all text below

{
    "display_information": {
        "name": "MySlackApi"
    },
    "features": {
        "app_home": {
            "home_tab_enabled": false,
            "messages_tab_enabled": true,
            "messages_tab_read_only_enabled": true
        },
        "bot_user": {
            "display_name": "BotName",
            "always_online": true
        }
    },
    "oauth_config": {
        "redirect_urls": [
            "http://localhost:2990/jira/secure/ConfigureCustomerSatisfactionSurvey.jspa?projectKey=***"
        ],
        "scopes": {
            "bot": [
                "app_mentions:read",
                "bookmarks:read",
                "bookmarks:write",
                "calls:read",
                "calls:write",
                "channels:history",
                "channels:join",
                "channels:manage",
                "channels:read",
                "chat:write",
                "chat:write.customize",
                "chat:write.public",
                "dnd:read",
                "commands",
                "conversations.connect:manage",
                "files:write",
                "groups:history",
                "conversations.connect:read",
                "conversations.connect:write",
                "emoji:read",
                "files:read",
                "im:write",
                "groups:read",
                "groups:write",
                "im:history",
                "incoming-webhook",
                "im:read",
                "links.embed:write",
                "links:write",
                "links:read",
                "mpim:history",
                "metadata.message:read",
                "mpim:read",
                "pins:write",
                "reminders:read",
                "reactions:write",
                "reminders:write",
                "mpim:write",
                "pins:read",
                "team.billing:read",
                "reactions:read",
                "team:read",
                "usergroups:read",
                "remote_files:read",
                "remote_files:share",
                "users:read",
                "remote_files:write",
                "team.preferences:read",
                "workflow.steps:execute",
                "users:write",
                "usergroups:write",
                "users.profile:read",
                "users:read.email"
            ]
        }
    },
    "settings": {
        "org_deploy_enabled": false,
        "socket_mode_enabled": false,
        "token_rotation_enabled": false
    }
}

Paste into dialog manifest (tag json).

Candylio Support > How to setup Slack App to integrate with CSAT plugin > Capture.PNG

Change 3 param in your own way.

display_information:

name: ***

(For example, name: MySlackApi)

bot_user:

display_name: ***

(For example, display_name: BotName)

oauth_config:

redirect_urls: ***

(For example, the CSAT configuration page URL http://candylio.com/secure/ConfigureCustomerSatisfactionSurvey.jspa?projectKey=TEST for project with key is TEST)

Then click Next button.

Step 3. Review your configure Slack Api

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2022-2-11_13-47-17.png

Then click Create button.

Step 4. Copy and paste the the Client ID and Client Secret to the CSAT Configuration page

From the Settings menu select Basic Information - Copy the Client ID AND Client Secret

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2022-2-11_14-3-39.png

On the CSAT app configuration > Integration tab paste your Client ID AND Client Secret on the integration form

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image.png

Then click Save button. An Add to Slack button will appear as below:

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image (1).png

Then click Add to Slack button to authorize.
Click Allow button at the bottom of the page

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image-20220824-035202.png

(Note: If you see this page, you need to upgrade your workspace or create new workspace in Slack)

Candylio Support > How to setup Slack App to integrate with CSAT plugin > 43fdb88f-6309-4f2c-a0a2-548dba51ccf5.png

You will be redirected back to the CSAT Configuration page

Step 5. Select the channel that you want notification messages to be sent to

A list of public/private Slack channels should be shown as below

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image (2).png

Select a channel you want the notifications to be sent to. Then click Save button.

Congratulations! Now you can test your Slack notification by create an issue then rating.

Public Channel:

The message in the corresponding Slack public channel will look like the following screenshot

Candylio Support > How to setup Slack App to integrate with CSAT plugin > Screen Shot 2017-06-19 at 16.01.16.png

Private Channel:

Invite Bot User to private channel (choose Add an app or command line: /invite @BotUser)

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2021-1-12_10-54-56.png

The message in the corresponding Slack private channel will look like the following screenshot

Candylio Support > How to setup Slack App to integrate with CSAT plugin > image2021-1-12_10-58-39.png