You must have the JIRA System Administrators global permission before you can carry out the instructions on this page.
Follow the same steps as above for Installing NPS, since the old add-on version is removed from the file system, as described in the JIRA documentation on Updating Add-ons.
Click the Uninstall
No JIRA or NPS data will be lost after Insight has been uninstalled.
To get help check out our Insight Documentation or contact our support.
If you are upgrading your version of JIRA, you current version of NPS may not be compatible with the new JIRA version. The steps to take in this case are the following: