Infrastructure

Atlassian SaaS product offerings on Atlassian's Cloud service, meaning your Atlassian products, tools, and apps are hosted in the Atlassian Cloud. For more information, check out our Cloud hosting infrastructure page. 

If you are moving from a self-hosted server environment to Atlassian Cloud, note that you will not have direct access to the database structure, file system, or other server infrastructure as you did when using our Server products. 

Products & Tools

• Jira Software
• Jira Core
• Jira Service Desk
• Confluence
• Portfolio for Jira
• Trello
• Bitbucket
• 1,000+ apps

Our Atlassian Cloud product offerings are ever-expanding. For more information about Atlassian products, check out our Atlassian Products page.

Security & Compliance

Atlassian Cloud sites enforce the following security standards:

• SSL by default and are hosted on a secure hosting facility
• TSL
• PFS

Atlassian Cloud sites adhere to the following standards and regulations:

• SOC2
• ISO/IEC 27001
• ISO/IEC 27018
• PCI DSS v3.2, SAQ A
• CSA CCM c3.0.1 

For more information on Atlassian Cloud compliance and security, check out  Trust at Atlassian  and our Trust FAQs.

For more control over your security preferences, check out Atlassian Access.

Administration

Because Atlassian Cloud products are installed and configured for you, the System Administrator role has a unique set of permissions and management capabilities on the cloud. 

• Site-admins are the users who manage a site. The following permissions are currently available to site-admins:

  • All permissions assigned to the 'administrators' group for the product(s) you have
  • Access to user management (ability to create new users, assign users to groups, grant product access, etc.)
  • Access to billing information

Users with this set of permissions are considered site administrators for documentation and Support purposes, and they have access to all the products in the site. For more information on administration and how to manage roles or groups in Atlassian Cloud, refer to our Manage groups documentation.

User Management

You can manage users and groups in Atlassian Cloud from a central user management portal. For details on the various user and group management functionality in Atlassian Cloud, refer to the Managing users and groups and Atlassian Cloud collaboration basics articles.

Atlassian Cloud also has the following options to help improve or expand upon your user management capabilities in the cloud.

• G Suite integration - You can integrate your existing G Suite user directory with your Atlassian Cloud site. For more information, check out the Security with G Suite  article.
• For details on managing users integrated to Atlassian Cloud via G Suite, refer to the Manage your users article.
• Atlassian Access is a tool for managing authentication and security policies across your Atlassian Cloud users. For more details on Atlassian Access and how it works, refer to our Atlassian Access for Cloud FAQs. 

Applications

• Atlassian Cloud provides 1,000+ apps
• Toggle apps on or off 

For more information on what apps are available & how they can be added in Atlassian Cloud, check out our Marketplace apps documentation. To download and install apps for Atlassian Cloud, check out the Atlassian Marketplace. Note: Be sure to choose the Cloud version of the app.

Upgrades

Software, security, and maintenance upgrades and updates are done automatically and are managed by Atlassian. To learn more, check out the Atlassian Cloud Update Policy.

Licensing

• Subscription-based licensing.
• Monthly or annual payment plan.
  • Monthly subscribers can pay by credit/debit card or PayPal.
  • Annual subscribers can pay by check, bank transfer/ACH, or credit/debit card. 

Looking for monthly and annual pricing for Atlassian Cloud products? Check out the Monthly subscriptions and Annual subscriptions sections on our Atlassian Cloud Licensing page.

Infrastructure

Your own installation of Atlassian products located on your own server(s), behind the firewall or on your own cloud-based server(s).

Products & Tools

• Jira Software
• Jira Core
• Jira Service Desk
• Confluence
• Portfolio for Jira
• Trello
• Bitbucket
• Bamboo
• Fisheye
• Crucible
• 3,000+ apps

For more information about Atlassian products, check out our Atlassian Products page.

Security & Compliance

Dependent upon the level of security and compliance needed by you or your organization.

You and your organization are responsible for security and compliance across your Atlassian products on your server(s).

For more information about security best practices for certain Atlassian Server products and Atlassian Security practices, refer to the corresponding document below:

• How to configure JIRA server applications for Security Best Practices

• Confluence Security Overview and Advisories 

• Best Practices for Configuring Confluence Security
• Proxying and securing Bitbucket Server
• Atlassian Security practices
• Atlassian Trust FAQs

Administration

Administrators on our Server products have full access to the database and support the infrastructure, Atlassian products and user community, and are responsible for any other tasks that may encompass an organization's Server Admin role.

To learn more about being an administrator for Jira or Confluence Server, refer to the corresponding documentation:

• Administering Jira Software
• Confluence administrator's guide

User Management

Atlassian Server user management can be handled by the system administrator in a variety of ways: via each server product, through Jira, or by connecting to Crowd. For more information, refer to the User management article.

For more details on product-specific user management capabilities, refer to the articles below. 

• Confluence user management
  • Manage users
  • User Management Limitations and Recommendations
• Jira user management
  • Managing users
• Atlassian Crowd
  • Connecting to Crowd or Jira for User Management

Applications

• Atlassian Server provides 3,000+ apps.
• Server-side apps are downloadable and installed on your server for use.

For more information on what apps are available or to download and install apps for Atlassian Server, check out the Atlassian Marketplace. Note: Be sure to choose the Server version of the app.

Upgrades

Your organization's Server administrator is responsible for scheduling and implementing software, security, and maintenance updates or upgrades to Atlassian Server products.

For more information on upgrading Jira Server, refer to the Best practices guide for upgrading Jira Software Server.

For more information on upgrading Confluence Server, refer to the Confluence installation and upgrade guide.

Licensing

• Perpetual licensing.
  • Atlassian Server software licenses entitle you to 12 months of maintenance beginning on the date of purchase. After 12 months, you can keep up your maintenance for 50% of your license fee.
• Annual-only payment plan.
• Pay by check, bank transfer/ACH, or credit/debit card.

For more information on purchasing and licensing, refer to our Purchasing & Licensing FAQ.