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Overview

  • Approving or rejecting requests is integrated within the "Issue Panel". Allows the User to approve or reject. If the action meets the requirements, the issue will be transitioned.

  • The Issue Panel is located on the right-hand side of the screen when you are viewing an individual issue. This panel allows the user to approve or reject requests, and if the action meets the requirements, the issue will be transitioned accordingly.

1. Access the issue view

  • Click the “Approval for Jira” button.

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  • The approval information will be presented.

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  • Click the left button to approve.

  • Click the right button to reject.

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  • Each decision to approve or reject must be accompanied by a comment that clearly explains the rationale behind that choice.

Note:

  • To proceed with the reject action, providing a comment will be a mandatory requirement for its execution.

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  • After the action, the table will appear as follows.

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2.Operational Level Agreement (OLA) view

  • Ola is located at the upper right of the Issue Panel.

Note:

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  • Upon expiration of the Ola, the user will receive an email notification.

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