{"xsrfToken":"e0d9c37c742c5099e6b48b88954e82a031f0ea78_lout","branding":{"id":"9","key":"cse","name":"Apps & Add-ons Support","portalBaseUrl":"/servicedesk/customer/portal/9","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/9/23","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#3055d9","headerLinkHoverBGColor":"#3055d9","headerBadgeColor":"#3055d9"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/93ecc0d2-b331-4142-b361-3b70f79244a4/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWQwYjJkNi1mYWMwLTQxOTYtOGIxNi0wZjc2NjE1MGJlMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjkzZWNjMGQyLWIzMzEtNDE0Mi1iMzYxLTNiNzBmNzkyNDRhNCI6WyJyZWFkIl19LCJleHAiOjE3MzE4NDc2NjgsIm5iZiI6MTczMTg0NzA2OH0.G-pAX6lnT5nqtJCyl2hMM0wx53DtTVNZNAMFsxJlvvg&client=9ed0b2d6-fac0-4196-8b16-0f766150be28&mode=fit","logoId":"93ecc0d2-b331-4142-b361-3b70f79244a4","isLogoAvailable":true,"helpCenterTitle":"How can we help?","sharedPortalName":"Candylio Help Center","userInitialAnnouncementHeader":"","userInitialAnnouncementMessageWiki":"","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"How can we help?","sharedPortalName":"Candylio Help Center","localeDisplayName":"English (United States)"},"en-UK":{"localeDisplayName":"English (UK)"},"fr-FR":{"localeDisplayName":"French (France)"},"vi-VN":{"helpCenterTitle":"Trợ giúp Candylio","sharedPortalName":"Xin Chào","localeDisplayName":"Vietnamese (Vietnam)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#046f76","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file/ded78d3f-0841-4804-aefa-f070686f8f3c/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWQwYjJkNi1mYWMwLTQxOTYtOGIxNi0wZjc2NjE1MGJlMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOmRlZDc4ZDNmLTA4NDEtNDgwNC1hZWZhLWYwNzA2ODZmOGYzYyI6WyJyZWFkIl19LCJleHAiOjE3MzE4NDc2NjgsIm5iZiI6MTczMTg0NzA2OH0.AzP771nZALltWYlwKTJDvFw7p3PdzMpEcLcz8nqP4EQ&client=9ed0b2d6-fac0-4196-8b16-0f766150be28&height=300&mode=fit","bannerMediaApiFileId":"ded78d3f-0841-4804-aefa-f070686f8f3c","useDefaultBanner":false,"isBannerAvailable":true},"portal":{"id":"9","key":"cse","projectId":12000,"serviceDeskId":9,"name":"Apps & Add-ons Support","description":"<p>Welcome! Candylio Support for NPS, CSAT, Infavor, Prezi - request from the options provided.</p>","portalBaseUrl":"/servicedesk/customer/portal/9","onlyPortal":false,"reqTypes":[{"id":"95","name":"Atlassian support services","descriptionHtml":"","callToAction":"Atlassian support services","introHtml":"<p>Tailor Atlassian to meet your specific needs<br> We know your business has unique needs. We apply best practices gleaned from thousands of customer deployments to ensure your business success</p>","icon":11024,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11024","groups":[26],"key":""},{"id":"493","name":"Configuration Help","descriptionHtml":"","callToAction":"Configuration Help","introHtml":"<p>Need help with configuring one of our apps? Select this and we'll do our best to help you.</p>","icon":11003,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11003","groups":[26],"key":""},{"id":"494","name":"General Question","descriptionHtml":"","callToAction":"General Question","introHtml":"<p>If you have any general question (e.g. licensing), let us know!</p>","icon":11190,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11190","groups":[26],"key":""},{"id":"98","name":"Report a bug","descriptionHtml":"<p>Log files will help us get to the root of the problem quicker. <a href=\"https://confluence.atlassian.com/adminjiraserver073/logging-and-profiling-861253813.html#Loggingandprofiling-Logfilelocation\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\">Where is your log file located?</a></p>","callToAction":"Report a bug","introHtml":"<p>Bugs happen. Report any unexpected or unanticipated behavior of our apps.</p>","icon":11010,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11010","groups":[26],"key":""},{"id":"99","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Have an idea or a feature request? Need a compatible version? Let us know, we will bring your idea to life!</p>","icon":11032,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11032","groups":[26],"key":""},{"id":"422","name":"Data Center support","descriptionHtml":"","callToAction":"Data Center support","introHtml":"<p>Datacenter support</p>","icon":11044,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11044","groups":[],"key":""},{"id":"94","name":"Email Request","descriptionHtml":"","callToAction":"Email Request","introHtml":"<p>Need help installing, configuring, or troubleshooting? Select this to request assistance.</p>","icon":11006,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11006","groups":[],"key":""},{"id":"97","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":11039,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11039","groups":[],"key":""},{"id":"96","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":11025,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11025","groups":[],"key":""},{"id":"100","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":11029,"iconUrl":"https://candylio.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/11029","groups":[],"key":""}],"reqGroups":[{"id":26,"name":"General"}],"orderMapping":{"26":[494,493,98,99,95]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"97c980aa-ef58-3b46-9981-1c7298ae41e5","appLinkName":"System Confluence","appLinkUrl":"https://candylio.atlassian.net/wiki","spaceKey":"CSE","spaceName":"Candylio Support","spaceUrl":"https://candylio.atlassian.net/wiki/spaces/CSE","isServer":false},"labels":[],"projectKey":"CSE","serviceDeskId":9,"kbLinkDomainURLs":["https://candylio.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":9,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"CSE","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI5ZWQwYjJkNi1mYWMwLTQxOTYtOGIxNi0wZjc2NjE1MGJlMjgiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMjAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3MzE4NDgyNjgsIm5iZiI6MTczMTg0NzA2OH0.QY1com7d_Ch5b5bOLoXIx5kIU4ydNNPA-uaRrTGHeec","targetCollection":"upload-project-12000","endpointUrl":"https://api.media.atlassian.com","clientId":"9ed0b2d6-fac0-4196-8b16-0f766150be28","tokenDurationInMins":20}},"sharedPortal":{"name":"Candylio Help Center","description":"<p>Welcome to the help center - we're here to help! Raise a request from the options provided.</p>","kbs":{"kbEnabled":true,"appLinkUrl":"https://candylio.atlassian.net/wiki","kbLinkDomainURLs":["https://candylio.atlassian.net"]}},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=candylio","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"e0d9c37c742c5099e6b48b88954e82a031f0ea78_lout","baseUrl":"https://candylio.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://candylio.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1004857600","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"9ed0b2d6-fac0-4196-8b16-0f766150be28","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"e0b68975629d4b4d8e5980a04effb37d","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":true,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":true,"helpCenterCustomizationEnabled":true},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}