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Syntax | |
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Field Type | CSAT Score |
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Auto-complete | No |
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Supported operators | =, !=, > , >= , < , <=
IS, IS NOT, IN, NOT IN
| Unsupported operators | ~ , !~ , WAS, WAS IN, WAS NOT, WAS NOT IN, CHANGED
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Supported functions | None |
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Examples | |
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Example:
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CSAT Recipient
Search for issues that has CSAT Recipient.
Syntax | |
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Field Type | CSAT Recipient |
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Auto-complete | No |
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Supported operators | =, !=
IS, IS NOT, IN, NOT IN
|
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Supported functions | None |
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Examples | |
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Example:
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CSAT Trigger Date
Search for issues that were rated onsurvey sent, before, or after a particular date (or date range). Note that the rating trigger date relates to the date only (not to the time).
Use one of the following formats:
"yyyy/MM/dd"
"yyyy-MM-dd"
"yyyy/MM/dd hh:mm"
"yyyy-MM-dd hh:mm"
Or use "w" (weeks) or "d" (days) to specify a date relative to the current date. Be sure to use quote-marks (").
Syntax | | Code Block |
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"CSAT RatingTrigger Date" |
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Field Type | DATE TIME |
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Auto-complete | No |
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Supported operators | = , != , > , >= , < , <=
IS , IS NOT , IN , NOT IN
| Unsupported operators | ~ , !~
WAS, WAS IN, WAS NOT, WAS NOT IN , CHANGED
|
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Supported functions | When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS,
LESS THAN or LESS THAN EQUALS operators, this field supports: currentLogin() lastLogin() now() startOfDay() startOfWeek() startOfMonth() startOfYear() endOfDay() endOfWeek() endOfMonth() endOfYear()
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Examples | Find all issues got rated before 31st December 2010:
"CSAT Trigger Date[Time stamp]" < "2010/12/31" Find all issues rating on or before 31st December 2010:
"CSAT Trigger Date[Time stamp]" <= "2011/01/01" Find all issues rated yesterday:
"CSAT Trigger Date[Time stamp]" = "-1d" Find all issues rated in January 2011:
"CSAT Trigger Date[Time stamp]" >= "2011/01/01" and due <= "2011/01/31" Find all issues rated on 15 January 2011:
"CSAT Trigger Date[Time stamp]" = "2011/01/15" Find all issues rated today:
"CSAT Trigger Date[Time stamp]" > startOfDay() Find all issues rated last week > startOfWeek(-1)
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Example:
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CSAT Rating Date
Search for issues that were rated on, before, or after a particular date (or date range). Note that the rating date relates to the date time.
Use one of the following formats:
"yyyy/MM/dd"
"yyyy-MM-dd"
"yyyy/MM/dd hh:mm"
"yyyy-MM-dd hh:mm"
Or use "w" (weeks) or "d" (days) to specify a date relative to the current date. Be sure to use quote-marks (").
Syntax | | Code Block |
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"CSAT Rating Date" |
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Field Type | DATE TIME |
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Auto-complete | No |
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Supported operators | = , != , > , >= , < , <=
IS , IS NOT , IN , NOT IN
|
|---|
Supported functions | When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS,
LESS THAN or LESS THAN EQUALS operators, this field supports: currentLogin() lastLogin() now() startOfDay() startOfWeek() startOfMonth() startOfYear() endOfDay() endOfWeek() endOfMonth() endOfYear()
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Examples | Find all issues got rated before 31st December 2010:
"CSAT Rating Date[Time stamp]" < "2010/12/31" Find all issues rating on or before 31st December 2010:
"CSAT Rating Date[Time stamp]" <= "2011/01/01" Find all issues rated yesterday:
"CSAT Rating Date[Time stamp]" = "-1d" Find all issues rated in January 2011:
"CSAT Rating Date[Time stamp]" >= "2011/01/01" and due <= "2011/01/31" Find all issues rated on 15 January 2011:
"CSAT Rating Date[Time stamp]" = "2011/01/15" Find all issues rated today:
"CSAT Rating Date[Time stamp]" > startOfDay() Finda Find all issues rated last week > startOfWeek(-1)
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Example:
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Search for issues where the customer satisfaction comments contains particular text.
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