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${recipient}: Recipient name.
${issueKey}:Issue key.
${issueSummary}: Issue summary.
${issueLink}: Issue link. (Ex: <a th:href="${issueLink}" th:text="${issueKey}"></a>).
${ratingSection}: Rating section in email. It can be emoticons, stars or numbers. You can change rating type in General tab.
Elements: div, span, a, img.
Attributes of elements: align, style, th:text, th:href, th:src.
For example:
<div align="center" style="padding:10px"/>
Hi <span th:text="Admin"></span>,
<img th:src="@{https://genk.mediacdn.vn/2017/google-1491681053193.jpg}" />
Important note: Don’t forget to add ${ratingSection} variable to the template.
After clicking the Validate button, the custom customized email template will be validated in backend and. You will wait until your template is approved. You can see the status and the message like the image below:When your template is approved. New template email will show up in the Preview section and then you can using undergo backend validation, with the results displayed in a preview email template dialog:
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After clicking Confirm button. You can use this template for your CSAT survey.NPS survey.
If user want to revert to the default email template. User can click Revert to default button.
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The NPS email content looks like:
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