...
This then becomes a “Transactional” touchpoint added into our system (this already contains the “Relational” touchpoint data).
You don't want to send email surveys? Use In-context (within Jira ticket rating).  |
We report all the CSAT responses into the "all feedback" page and providing admins with an overview of how your team performing overtime.
...
Drilling down problem areas (by rating, by customer, by assignee, by issue type, by component)
...