Default Nps email template
The default NPS email template like the following image:
Custom NPS email template
To custom NPS email template, go to Configuration page → Email tab → Request New Template link.
A dialog box will appear. In this dialog you can enter a new template and then click the submit button when you're done.
We use Thymeleaf Template to define the template. Currently, we only support the following variables:
${recipient}: Recipient name.
${issueKey}: Issue key.
${issueSummary}: Issue summary.
${issueLink}: Issue link. (Ex: <a th:href="${issueLink}" th:text="${issueKey}"></a>).
${ratingSection}: Rating section in email. It can be emoticons, stars or numbers. You can change rating type in General tab.
Important note: Don’t forget to add ${ratingSection} variable to the template.
After clicking the Validate button, the custom email template will be validated in backend and. You will wait until your template is approved. You can see the status and the message like the image below:
When your template is approved. New template email will show up in the Preview section and then you can using this template for your CSAT survey.
