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List of custom fields support in CSAT Cloud:

CSAT Score

The custom field is used to store the rating for a survey

CSAT Recipient

The custom field is used to store the recipient who sending feedback

CSAT Comment

The custom field is used to store the comment in a survey

CSAT Trigger Date

The custom field is used to store the date time of survey sent

CSAT Rating Date

The custom field is used to store the date time of user rated

CSAT Score

Search for issues that has CSAT RatingScore.


Syntax

Code Block
CSAT RateScore

Field Type

CSAT RatingScore

Auto-complete

No

Supported operators

=, !=, > , >= , < , <=
IS, IS NOT, IN, NOT IN

Unsupported operators

~ , !~ , WAS, WAS IN, WAS NOT, WAS NOT IN, CHANGED

Supported functions

None

Examples

  • Find issues that has rating greater than 3:
    "CSAT RateScore" > 3


CSAT Rating Date

Search for issues that were rated on, before, or after a particular date (or date range). Note that the rating date relates to the date only (not to the time).

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