Custom Fields

CSAT Rate

Search for issues that has CSAT Rating.

Syntax	CSAT Rate
Field Type	CSAT Rating
Auto-complete	No
Supported operators	`=, !=, > , >= , < , <=` `IS, IS NOT, IN, NOT IN`
Unsupported operators	`~ , !~ , WAS, WAS IN, WAS NOT, WAS NOT IN, CHANGED`
Supported functions	None
Examples	Find issues that has rating greater than 3: `"CSAT Rate" > 3`

CSAT Rating Date

Search for issues that were rated on, before, or after a particular date (or date range). Note that the rating date relates to the date only (not to the time).

Use one of the following formats:

"yyyy/MM/dd"
"yyyy-MM-dd"

Or use "w" (weeks) or "d" (days) to specify a date relative to the current date. Be sure to use quote-marks (").

Syntax	"CSAT Rating Date"
Field Type	DATE
Auto-complete	No
Supported operators	`= , !=` , > , >= , < , <= IS , IS NOT , `IN , NOT IN`
Unsupported operators	`~ , !~` `WAS, WAS IN, WAS NOT, WAS NOT IN` , CHANGED
Supported functions	When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS, LESS THAN or LESS THAN EQUALS operators, this field supports: currentLogin() lastLogin() now() startOfDay() startOfWeek() startOfMonth() startOfYear() endOfDay() endOfWeek() endOfMonth() endOfYear()
Examples	Find all issues got rated before 31st December 2010: `"CSAT Rating Date" < "2010/12/31"` Find all issues rating on or before 31st December 2010: `"CSAT Rating Date"` <= `"2011/01/01"` Find all issues rated yesterday: `"CSAT Rating Date"` = `"-1d"` Find all issues rated in January 2011: `"CSAT Rating Date"` >= `"2011/01/01"` `and due <= "2011/01/31"` Find all issues rated on 15 January 2011: `"CSAT Rating Date"` = `"2011/01/15"` Find all issues rated today: `"CSAT Rating Date"` > startOfDay() Finda all issues rated last week > startOfWeek(-1)

CSAT Rating Comment

Search for issues where the customer satisfaction comments contains particular text.

Syntax	CSAT Rating comment
Field Type	TEXT
Auto-complete	No
Supported operators	`~ , !~` `IS , IS NOT`
Unsupported operators	`= , != ,` > , >= , < , <= `IN , NOT IN , WAS, WAS IN, WAS NOT, WAS NOT IN , CHANGED`
Supported functions	None
Examples	Find issues where there are CSAT comments "CSAT Rating Comment" is not EMPTY