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Migration:
In Jira Server:
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We recommend that CSAT data is exported from the latest version of CSAT on Server/Data Center. |
Go to Manage Apps → CSAT Cloud Migration.
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Click choose file and import csat-migration-data.csv and then click Migrate button. CSAT will migrate the data. Please wait until the progress bar is complete.
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Important noteSpecial cases: During the migrate process, If CSAT cannot get recipient information (different between user in Jira cloud and Jira server, missing custom field, … ), It will get recipient by the current CSAT configuration in this project. So that in some case, recipient in ticket maybe differentSome special cases may occur:
Case | Result |
|---|---|
Cannot find issue in Jira instance | The survey for that issue will be ignore |
Cannot find recipient with email address | Will get recipient based on current CSAT configuration. In another case, the recipient will be reporter of issue |
Error cases:
Error with message | Reason | Solution | ||
|---|---|---|---|---|
| The CSV file is empty | Please double check CSV file and re-export CSAT data from CSAT server. | ||
| Cannot find CSAT custom field in Jira instance | Please contact to admin to double check CSAT custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT Server version maybe is not latest version | Please upgrade CSAT Server to latest version and re-export CSAT data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| CSAT configuration is empty. | Go to Project and select Satisfaction to enable CSAT. |