How to migrate CSAT data from Server to Cloud

Before migrating CSAT:

You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same as project key in Jira Server.

Migration:

In Jira Server:

We recommend that CSAT data is exported from the latest version of CSAT on Server/Data Center.

Go to Manage Apps → CSAT Cloud Migration.

Select a project and click Export. Please make sure you have CSAT data in that project.

A dialog will appear after collecting CSAT data. Click Download to download csat-export.zip file.

Then, go to Jira cloud.

In Jira Cloud:

Please make sure you have done migration core Jira data and turn on CSAT in migrate project.

After everything is done, go to Apps → Manage your Apps → Data Migration. You will see this page.

Click Choose File button and import csat-export.zip file. Don’t forget to check the checkbox below, then click Migrate button. CSAT will migrate the data. Please wait until the progress bar is complete.

After Data Migration has been done. You can download the CSAT migration result file to see what issues failed.

You also receive an email when the migration has been done.

Warning Notes important

Special cases: During the migration process, Some special cases may occur:

Case	Result

Case	Result
Cannot find issue in Jira instance	The survey for that issue will be ignored.
Cannot find recipient with email address	The survey for that issue will be ignored.

Error cases:

Error with message	Reason	Solution

Error with message	Reason	Solution
	The CSV file is empty	Please double check the CSV file and re-export CSAT data from CSAT server.
	Cannot find CSAT custom field in Jira instance	Please contact to admin to double check CSAT custom field in Jira instance.
	The CSV file is incorrect format. This error occurs when CSV file is missing fields. Your CSAT Server version maybe is not latest version	Please upgrade CSAT Server to latest version and re-export CSAT data.
	Cannot find project in Jira instance	Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant .
	CSAT configuration is empty.	Go to Project and select Satisfaction to enable CSAT.
	CSAT doesn’t have permission to create context and options.	Double check and grant permission to CSAT app.
	Unknow problem when migration.	Please contact to Candylio Team for support. You can request support in: https://candyliosoftware.atlassian.net/servicedesk/customer/portal/3