Customize Positive and Negative responses

Customer request

"Would be nice if the platform was dynamic. For example, if someone chooses 3 stars or below, you can have the response be “Sorry, please click below areas that we can improve. And if 4 stars or above, “This is great, please click on which areas below we did great in”. Great example would be the Lyft application survey used for ride sharing."


  1. Go to CSAT Settings
  2. Add your custom response for Positive responses (4,5) to Comment Placeholder
  3. Add your custom response for Negative responses (3,2,1) to Bad Comment Placeholder
  4. Click Save 

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