How to create a support zip for CSAT


Please try to reproduce the issue first. Then generate the support zip file afterwards.

1) Set the TRACE or DEBUG logging level for the following packages:

  • com.candylio.jira.plugins.csat.web.actions

  • com.candylio.jira.plugins.csat.activeobjects.repository

  • com.candylio.jira.plugins.csat.util

  • com.candylio.jira.plugins.csat.manager

  • com.candylio.jira.plugins.csat.service


  • com.candylio.jira.plugins.csat.listeners

  • com.candylio.jira.plugins.csat.job 

2) Go to Jira Setting > System > Troubleshooting and support tools (under System support)

3) We only need 4 items:

  • Jira configuration files

  • Tomcat configuration files

  • Jira application logs

  • Tomcat logs

Please uncheck the other items to minimize the zip file size.

4) Click Generate/Create Zip button at the bottom