JIRA Dashboard Widgets for CSAT Plugin

Owned by Joseph Huynh
Last updated: Mar 31, 2022 by Tom Chan
2 min read

From CSAT 5.2.12, the built-in Jira gadgets now works with the CSAT Score custom field. Please update the add-on.

 Pie Chart gadget for CSAT Rate custom field




Available Widgets


Tip: Create 2 separate JQL to keep track of the categories that make your customers happy and upset

e.g. 

Happy Categories JQL for project "test"

project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" > 3


Upset Categories JQL for project "test"

project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" <= 3


Note: To ensure that only rated tickets are included in our queries use:
"CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY


2 Dimensional Filter Statistics


Pie chart for Categories

Reference jql:  "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY


Issues Statistics for CSAT Category


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