CSAT Engagement

Engagement tab is placed to display issues which have condition to give feedback or delete the feedback based on date range selection.

A user has some actions, such as: resending an e-mail survey; deleting a feedback; searching the issue by JQL.

· Resending an email

If the recipient hadn’t given feedback about the issue yet, a user would have clicked on the Resend button.

The Jira will send an email survey to recipient for giving feedback.

If the admin want to delete CSAT feedback of the issue, user can click on delete button. For example delete fourth row (issue key is MP-1).

Note: In case user want to rate the issue again, user can delete feedback on Engagement tab and reopen the issue for re-rate feedback.

Searching an issue key with issue = “MP-10”.

Searching the reporter who gives feedback about that issue with reporter = “Nha Huynh”.