Custom Issue List View with CSAT Results

Owned by Joseph Huynh
Sept 29, 2017

Filter a list of Issues with CSAT Rating Scores, Customer Comments & Rating Date

Step-by-step guide

Step 1: Create your Search Filter

"CSAT Rate" != 0

Returns all issues that has customer ratings

Step 2: Add CSAT Related Columns to Issue List View

Select CSAT Rate, CSAT Rating Comment, CSAT Rating Date