Reduce analyzing survey time for admins. In another word, help admin pin point problem areas or key drivers behind overall rating score.
Why there are only 3 questions?
- Keeping it simple and mobile friendly for end users.
- Maintaining high response rate to improve survey accuracy.
- Save team time on analyzing reports and to stay focus on taking actions
- Go to the project you want to configure
- Click on CSAT icon on the left navigation
- Click on configure on the top right
- On the Rating Page
Here you can configure
- Secondary question based on rating responses
- Multiple choices where end users can tell you the reason why they are satisfied or upset with the ticket resolved.