CSAT Permissions

Owned by Phat Huynh
Last updated: Jun 24, 2024 by Phat Nguyen Ba
3 min read

If you want someone who can see the CSAT dashboard or CSAT feedback on issues view you can use CSAT permissions settings.

There is one permission available on a global level (CSAT Administrators) and 2 permissions on the project level (View CSAT Dashboard and View CSAT Feedback in Ticket).

By default, the “CSAT Administrators” permission is added to the following admin groups:

  • administrators

  • site-admins

  • system-administrators

  • jira-administrators

CSAT Administrators permission

Users with this permission are allowed to:

  • see the CSAT sidebar link and access the CSAT dashboard.

  • see CSAT Feedback on issue view.

To edit this permission you need to be a Jira Administrator and is set up as global permission.

  • Go to the Jira > Settings > System > Global permissions

  • Scroll and find the “CSAT Administrators” permission. You can remove the user group by the Delete action on the right of the page or Grant Permission on the bottom of the page.

View CSAT Dashboard Permission

The View CSAT Dashboard permission is assigned on project level to each project separately. Users with this permission can see the CSAT sidebar link and access to CSAT dashboard page.

By default, the project admin can see the sidebar link and access to CSAT dashboard page.

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To edit this permission you need to be a Project Admin.

  • Go to the Project > Project settings > Permission > Actions > Edit permissions

  • Scroll and find the View CSAT Dashboard permission. You can grant permission by Edit action or remove it by Remove action.

View CSAT Feedback in Ticket Permission

The View CSAT Feedback in Ticket permission is assigned on project level to each project separately. Users with this permission can see the CSAT feedback on the issue view.

By default, the assignee and reporter of this issue will see the CSAT feedback.

To edit this permission you need to be a Project Admin.

  • Go to the Project > Project settings > Permission > Actions > Edit permissions

  • Scroll and find the View CSAT Feedback in Ticket permission. You can grant permission by Edit action or remove it by Remove action.