/
Email Template

Email Template

Default CSAT email template

The default CSAT email template like the following image:

Custom CSAT email template

To custom CSAT email template, go to Configuration page → Email tab → Request New Template link.

Screenshot 2024-06-24 115014-20240624-045017.png

 

A dialog box will appear. In this dialog you can enter a new template and then click the submit button when you're done.

We use Thymeleaf Template to define the template. Currently, we only support the following variables:

  • ${recipient}: Recipient name.

  • ${issueKey}: Issue key.

  • ${issueSummary}: Issue summary.

  • ${issueLink}: Issue link. (Ex: <a th:href="${issueLink}" th:text="${issueKey}"></a>).

  • ${ratingSection}: Rating section in email. It can be emoticons, stars or numbers. You can change rating type in General tab.

  • Elements: div, span, a, img.

  • Attributes of elements: align, style, th:text, th:href, th:src.

For example:

Important note: Don’t forget to add ${ratingSection} variable to the template.

After clicking the Validate button, the customized email template will undergo backend validation, with the results displayed in a preview email template dialog:

 

After clicking Confirm button. User can use this template for your CSAT survey.

If user want to revert to the default email template. User can click Revert to default button.

The CSAT email content looks like:

 

Related content

How to use CSAT
How to use CSAT
Read with this
Survey Center
Survey Center
Read with this
CSAT Permissions
CSAT Permissions
Read with this
Customer Satisfaction for Jira Cloud
Customer Satisfaction for Jira Cloud
Read with this
Email Text Formatting Notation Help
Email Text Formatting Notation Help
Read with this
Customize Positive and Negative responses
Customize Positive and Negative responses
Read with this