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Case | Result |
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Cannot find issue in Jira instance | The survey for that issue will be ignoreignored. |
Cannot find recipient with email address | Will get recipient The export function extracts the recipients based on current CSAT configuration. In another caseOtherwise, the recipient will be reporter of the issue by default. |
Info |
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Error cases: |
Error with message | Reason | Solution | ||
---|---|---|---|---|
| The CSV file is empty | Please double check CSV file and re-export CSAT data from CSAT server. | ||
| Cannot find CSAT custom field in Jira instance | Please contact to admin to double check CSAT custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT Server version maybe is not latest version | Please upgrade CSAT Server to latest version and re-export CSAT data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| CSAT configuration is empty. | Go to Project and select Satisfaction to enable CSAT. |
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