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This is not necessary but for advanced customization you need to know Soy Template.
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Time Delay
This allow admins to set delay time after Trigger Event has been fired. i.e. setting this time to 0 minutes will send email out immediately.
Email Scheduling
You can select to choose to turn email scheduling on or off. With this feature you can schedule the time to send
Email Frequency
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This enable email batching feature. CSAT will bundle all un-unrated tickets and sends out on 1 email reminder to the reporter at the desired frequency.
Batch Email Frequency & Delivery time
Set the time you want this batch email to go out.
Daily: 1 email per day
Weekly: 1 email per week
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