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- Go to the project you want to configure
- Click on CSAT icon on the left navigationÂ
- Click on configure on the top rightÂ
- On the Rating Page
Here you can configure
- Secondary question based on rating responses
- Multiple choices where end users can tell you the reason why they are satisfied or upset with the ticket resolved.
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This is an open text question. Here you can configure the message to encourage end-users to leave an open text comment.
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