Before
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migrating CSAT:
You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same with as project key in Jira Server.
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Click choose file and import csat-migration-data.csv and don’t forget to check the checkbox below, then click Migrate button. CSAT will migrate the data. Please wait until the progress bar is complete.
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After Data Migration has been done. You can download the error log file to see what issues failed.
Warning Notes
| Status | ||||
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| Info |
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Special cases: During the migrate migration process, Some special cases may occur: |
Case | Result |
|---|---|
Cannot find finds issue in Jira instance | The survey for that issue will be ignored. |
Cannot find recipient with email address | The export function extracts the recipients based on current CSAT configuration. Otherwise, the recipient will be reporter of the issue by defaultsurvey for that issue will be ignored. |
| Info |
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Error cases: |
Error with message | Reason | Solution | ||
|---|---|---|---|---|
| The CSV file is empty | Please double check the CSV file and re-export CSAT data from CSAT server. | ||
| Cannot find CSAT custom field in Jira instance | Please contact to admin to double check CSAT custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT Server version maybe is not latest version | Please upgrade CSAT Server to latest version and re-export CSAT data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| CSAT configuration is empty. | Go to Project and select Satisfaction to enable CSAT. |
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