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Info
Special cases: During the migration process, Some special cases may occur:

Case	Result
Cannot finds find issue in Jira instance	The survey for that issue will be ignored.
Cannot find recipient with email address	The survey for that issue will be ignored.

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Error with message

Reason

Solution

Note
The file is empty

The CSV file is empty

Please double check the CSV file and re-export CSAT data from CSAT server.

Note
CSAT custom field is missing. Please check CSAT custom fields exists or not.

Cannot find CSAT custom field in Jira instance

Please contact to admin to double check CSAT custom field in Jira instance.

Note
CSV file has incorrect format

The CSV file is incorrect format. This error occur occurs when CSV file is missing fields. Your CSAT Server version maybe is not latest version

Please upgrade CSAT Server to latest version and re-export CSAT data.

Note
Please migrate project and issues before migrate data csat!

Cannot find project in Jira instance

Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant .

Note
Please enable csat config for project that you want to migrate!

CSAT configuration is empty.

Go to Project and select Satisfaction to enable CSAT.

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