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From CSAT 5.2.12, the built-in Jira gadgets now works with the CSAT Score custom field. Please update the add-on. |
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Available Widgets
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Tip: Create 2 separate JQL to keep track of the categories that make your customers happy and upset e.g. Happy Categories JQL for project "test" project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" > 3 Upset Categories JQL for project "test" project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" <= 3 Note: To ensure that only rated tickets are included in our queries use: |
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