Available Widgets
Tip: Create 2 separate JQL to keep track of the categories that make your customers happy and upset
e.g.
Happy Categories JQL for project "test"
project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" > 3
Upset Categories JQL for project "test"
project = test AND "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY AND "CSAT Rate" <= 3
Note: To ensure that only rated tickets are included in our queries use:
"CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY
2 Dimensional Filter Statistics
Pie chart for Categories
Reference jql: "CSAT Token" is not EMPTY AND "CSAT Category" is not EMPTY
Issues Statistics for CSAT Category
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