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Error with message

Reason

Solution

Note
The surveys data in csv file is empty. Please double checkout your csv file.

The CSV file is empty

Please double check the CSV file and re-export CSAT data from CSAT server.

Note
CSAT custom field is missing. Please check CSAT custom fields exists or not.

Cannot find CSAT custom field in Jira instance

Please contact to admin to double check CSAT custom field in Jira instance.

Note
CSV file has incorrect format

The CSV file is incorrect format. This error occurs when CSV file is missing fields. Your CSAT Server version maybe is not latest version

Please upgrade CSAT Server to latest version and re-export CSAT data.

Note
Please migrate project and issues before migrate data csat!

Cannot find project in Jira instance

Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant .

Note
Please enable csat config for project that you want to migrate!

CSAT configuration is empty.

Go to Project and select Satisfaction to enable CSAT.

Note
Could not create context and options in CSAT Category custom field.

CSAT doesn’t have permission to create context and options.

Double check and grant permission to CSAT app.

Note
There is an error when migration data.

Unknow problem when migration.

Please contact to Candylio Team for support. You can request support in: https://candyliosoftware.atlassian.net/servicedesk/customer/portal/3

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