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Select a project and click Export. Please make sure you have csat CSAT data in that project.
A dialog will appear after csat is done workingcollecting CSAT data. Click Download to download csat-export.zip file.
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Please make sure you have done migration core Jira data and enable CSAT for that turn on CSAT in migrate project.
After everything is done, go to Apps → Manage your Apps → CSAT Import. You will see this page.
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Click choose file and import csat-migration-data.csv and then click Migrate button. CSAT will migrate the data. Please wait until the progress bar is complete.
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Warning Notes
| Status | ||||
|---|---|---|---|---|
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| Info |
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Special cases: During the migrate process, Some special cases may occur: |
Case | Result |
|---|---|
Cannot find issue in Jira instance | The survey for that issue will be ignore |
Cannot find recipient with email address | Will get recipient based on current CSAT configuration. In another case, the recipient will be reporter of issue |
| Info |
|---|
Error cases: |
Error with message | Reason | Solution | ||
|---|---|---|---|---|
| The CSV file is empty | Please double check CSV file and re-export CSAT data from CSAT server. | ||
| Cannot find CSAT custom field in Jira instance | Please contact to admin to double check CSAT custom field in Jira instance. | ||
| The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT Server version maybe is not latest version | Please upgrade CSAT Server to latest version and re-export CSAT data. | ||
| Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . | ||
| CSAT configuration is empty. | Go to Project and select Satisfaction to enable CSAT. |
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