Before migrate CSAT:
You need to migrate core Jira data of a project with Jira Cloud Migration Assistant and make sure project key in Jira cloud is the same with project key in Jira Server.
Migration:
In Jira Server:
We recommend that CSAT data is exported from the latest version of CSAT on Server/Data Center.
Go to Manage Apps → CSAT Cloud Migration.
Select a project and click Export. Please make sure you have CSAT data in that project.
A dialog will appear after collecting CSAT data. Click Download to download csat-export.zip file.
Please extract the zip file and you will receive csat-migration-data.csv
Then, go to Jira cloud.
In Jira Cloud:
Please make sure you have done migration core Jira data and turn on CSAT in migrate project.
After everything is done, go to Apps → Manage your Apps → CSAT Import. You will see this page.
Click choose file and import csat-migration-data.csv and then click Migrate button. CSAT will migrate the data. Please wait until the progress bar is complete.
Warning Notes IMPORTANT
Special cases: During the migrate process, Some special cases may occur:
Case | Result |
---|---|
Cannot find issue in Jira instance | The survey for that issue will be ignore |
Cannot find recipient with email address | Will get recipient based on current CSAT configuration. In another case, the recipient will be reporter of issue |
Error cases:
Error with message | Reason | Solution |
---|---|---|
The file is empty | The CSV file is empty | Please double check CSV file and re-export CSAT data from CSAT server. |
CSAT custom field is missing. Please check CSAT custom fields exists or not. | Cannot find CSAT custom field in Jira instance | Please contact to admin to double check CSAT custom field in Jira instance. |
CSV file has incorrect format | The CSV file is incorrect format. This error occur when CSV file is missing fields. Your CSAT Server version maybe is not latest version | Please upgrade CSAT Server to latest version and re-export CSAT data. |
Please migrate project and issues before migrate data csat! | Cannot find project in Jira instance | Please double check if project exists in Jira instance. Make sure project was migrated with Jira Cloud Migration Assistant . |
Please enable csat config for project that you want to migrate! | CSAT configuration is empty. | Go to Project and select Satisfaction to enable CSAT. |