Instructions
Please try to reproduce the issue first. Then generate the support zip file afterwards.
1) Set the TRACE or DEBUG logging level for the following packages:
com.candylio.jira.plugins.csat.web.actions
com.candylio.jira.plugins.csat.activeobjects.repository
com.candylio.jira.plugins.csat.util
com.candylio.jira.plugins.csat.manager
com.candylio.jira.plugins.csat.service
com.candylio.jira.plugins.csat.rest
com.candylio.jira.plugins.csat.listeners
com.candylio.jira.plugins.csat.job
2) Go to Jira Setting > System > Troubleshooting and support tools (under System support)
3) We only need 4 items:
Jira configuration files
Tomcat configuration files
Jira application logs
Tomcat logs
Please uncheck the other items to minimize the zip file size.
4) Click Generate/Create Zip button at the bottom