In this section

Overview

• An Operational Level Agreement (OLA) is like a contract between different teams within a company. It outlines how these teams will work together to deliver services.

• Approval allows users to set up OLA for each approval. The OLA serves as a deadline for approvers, ensuring that all designated approvers provide their feedback before the time expires.

• Once the OLA reaches its expiration, a notification email will be sent to all approvers who have not yet approved or rejected it.

Access the “Approval Configuration“ in application

• Within the sidebar of Approval for Jira application, you should find a tab "Approval Configuration".

 

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Triggering the Add OLA to Approval Action

• Click on Action Menu button.

 

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• Select Add OLA action.

 

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Add OLA to Approval

• Time Target: Set the OLA for approval to create a clear timeframe for making both approval and rejection decisions.

Note:

• The required time target format should be expressed as: “h” “m”.
  For example: 1h30m.

• Only hours and minutes are allowed.
  For example: 1h, 2h, 30m or 45m.

• An email notification will be dispatched to the approvers as the deadline for the ola approaches.

 

 

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• Click Add OLA for adding OLA to Approval.

 

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Update or Remove OLA

• Select Configure OLA action.

Note:

• The Configure OLA only appears when the approval already has OLA.

 

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• Click the Update button to update the OLA.

• Click the Remove button to delete the OLA.

 

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