Configure OLA in Approval
- Duy Tu
In this section
Overview
An Operational Level Agreement (OLA) is like a contract between different teams within a company. It outlines how these teams will work together to deliver services.
Approval allows users to set up OLA for each approval. The OLA serves as a deadline for approvers, ensuring that all designated approvers provide their feedback before the time expires.
Once the OLA reaches its expiration, a notification email will be sent to all approvers who have not yet approved or rejected it.
Access the “Approval Configuration“ in application
Within the sidebar of Approval for Jira application, you should find a tab "Approval Configuration".
Triggering the Add OLA to Approval Action
Click on Action Menu button.
Select Add OLA action.
Add OLA to Approval
Time Target: Set the OLA for approval to create a clear timeframe for making both approval and rejection decisions.
Note:
The required time target format should be expressed as: “h” “m”.
For example: 1h30m.Only hours and minutes are allowed.
For example: 1h, 2h, 30m or 45m.An email notification will be dispatched to the approvers as the deadline for the ola approaches.
Click Add OLA for adding OLA to Approval.
Update or Remove OLA
Select Configure OLA action.
Note:
The Configure OLA only appears when the approval already has OLA.
Click the Update button to update the OLA.
Click the Remove button to delete the OLA.