Custom Fields

List of custom fields support in CSAT Cloud:

CSAT Score	The custom field is used to store the rating for a survey
CSAT Recipient	The custom field is used to store the recipient who sending feedback
CSAT Comment	The custom field is used to store the comment in a survey
CSAT Trigger Date	The custom field is used to store the date time of survey sent
CSAT Rating Date	The custom field is used to store the date time of user rated
CSAT Category

Custom fields view:

CSAT Score

Search for issues that has CSAT Score.

Syntax	`CSAT Score`
Field Type	CSAT Score
Auto-complete	No
Supported operators	`=, !=, > , >= , < , <=` `IS, IS NOT, IN, NOT IN`
Supported functions	None
Examples	Find issues that has rating greater than 3: `"CSAT Score[Number]" > 3`

Example:

Search for issues that has CSAT Recipient.

Syntax	`CSAT Recipient`
Field Type	CSAT Recipient
Auto-complete	No
Supported operators	`=, !=` `IS, IS NOT, IN, NOT IN`
Supported functions	None
Examples	Find issues that has recipient is user account: `"CSAT Recipient[User Picker (single user)]" = 557058:ca99106c-551a-42f7-8c85-7649a9a79657`

Example:

Search for issues where the customer satisfaction comments contains particular text.

Syntax	`CSAT Rating Comment`
Field Type	CSAT Rating Comment
Auto-complete	No
Supported operators	`~, !~` `IS, IS NOT`
Supported functions	None
Examples	Find issues that has comment: `"CSAT Rating Comment[Paragraph]" ~ testing`

Example:

Search for issues that were survey sent, before, or after a particular date (or date range). Note that the trigger date relates to the date time.

Use one of the following formats:

"yyyy/MM/dd"

"yyyy-MM-dd"

"yyyy/MM/dd hh:mm"

"yyyy-MM-dd hh:mm"

Or use "w" (weeks) or "d" (days) to specify a date relative to the current date. Be sure to use quote-marks (").

Syntax
Field Type	DATE TIME
Auto-complete	No
Supported operators	`= , !=` , > , >= , < , <= IS , IS NOT , `IN , NOT IN`
Supported functions	When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS, LESS THAN or LESS THAN EQUALS operators, this field supports: currentLogin() lastLogin() now() startOfDay() startOfWeek() startOfMonth() startOfYear() endOfDay() endOfWeek() endOfMonth() endOfYear()
Examples	Find all issues got rated before 31st December 2010: `"CSAT Trigger Date[Time stamp]" < "2010/12/31"` Find all issues rating on or before 31st December 2010: `"CSAT Trigger Date[Time stamp]"` <= `"2011/01/01"` Find all issues rated yesterday: `"CSAT Trigger Date[Time stamp]"` = `"-1d"` Find all issues rated in January 2011: `"CSAT Trigger Date[Time stamp]"` >= `"2011/01/01"` `and due <= "2011/01/31"` Find all issues rated on 15 January 2011: `"CSAT Trigger Date[Time stamp]"` = `"2011/01/15"` Find all issues rated today: `"CSAT Trigger Date[Time stamp]"` > startOfDay() Find all issues rated last week > startOfWeek(-1)

Example:

Search for issues that were rated on, before, or after a particular date (or date range). Note that the rating date relates to the date time.

Use one of the following formats:

"yyyy/MM/dd"

"yyyy-MM-dd"

"yyyy/MM/dd hh:mm"

"yyyy-MM-dd hh:mm"

Or use "w" (weeks) or "d" (days) to specify a date relative to the current date. Be sure to use quote-marks (").

Syntax
Field Type	DATE TIME
Auto-complete	No
Supported operators	`= , !=` , > , >= , < , <= IS , IS NOT , `IN , NOT IN`
Supported functions	When used with the EQUALS, NOT EQUALS, GREATER THAN, GREATER THAN EQUALS, LESS THAN or LESS THAN EQUALS operators, this field supports: currentLogin() lastLogin() now() startOfDay() startOfWeek() startOfMonth() startOfYear() endOfDay() endOfWeek() endOfMonth() endOfYear()
Examples	Find all issues got rated before 31st December 2010: `"CSAT Rating Date[Time stamp]" < "2010/12/31"` Find all issues rating on or before 31st December 2010: `"CSAT Rating Date[Time stamp]"` <= `"2011/01/01"` Find all issues rated yesterday: `"CSAT Rating Date[Time stamp]"` = `"-1d"` Find all issues rated in January 2011: `"CSAT Rating Date[Time stamp]"` >= `"2011/01/01"` `and due <= "2011/01/31"` Find all issues rated on 15 January 2011: `"CSAT Rating Date[Time stamp]"` = `"2011/01/15"` Find all issues rated today: `"CSAT Rating Date[Time stamp]"` > startOfDay() Find all issues rated last week > startOfWeek(-1)

Example:

….

Syntax
Field Type	Select List
Auto-complete	No
Supported operators	`=, !=` IS , IS NOT , `IN , NOT IN`
Supported functions	When used with the EQUALS, NOT EQUALS, IS , IS NOT , IN, NOT IN operators, this field supports: Courteous and helpful attitude, Responsiveness, Solution delivered Product knowledge, Professionalism, Empty.
Examples	`"CSAT Category[Select List (multiple choices)]"` IS NOT Empty `"CSAT Category[Select List (multiple choices)]"` IS Empty `"CSAT Category[Select List (multiple choices)]"` IN ("Courteous and helpful attitude", "Product knowledge") `"CSAT Category[Select List (multiple choices)]"` NOT IN ("Courteous and helpful attitude", "Product knowledge") `"CSAT Category[Select List (multiple choices)]"` = "Courteous and helpful attitude" `"CSAT Category[Select List (multiple choices)]"` != "Courteous and helpful attitude"

Example: