CSAT 4.2 Release Notes

Owned by Tom Chan
Last updated: Jul 16, 2020
2 min read

Candylio Software is proud to announce the release of CSAT 4.2.0. Please read on to see what have been incorporated in this version.

CSAT Bulk Actions admin screen

You can search the tickets with a JQL and then apply a bulk action on them. At the moment, there is only one action to re-send the survey mails for the selected tickets.

Custom response based on the rating score

Now you can configure a response message for a good score and another one for a bad score in the Rating tab of the Survey Configuration screen in each project:

If the recipient selects a good rating score, the response will be displayed as follows:

Otherwise:

 

Updates for Satisfaction board

Leaderboard tab

  • A new Score % column is added to the table.

  • All columns are sortable now.

Engagement tab

There are 2 notable updates:

  • Summary for each ticket

  • Ability to search for a specific ticket: You can search for a tickets with a JQL expresssion

 

Dashboard tab

  • Daily view for the Chart

Feature requests satisfied:

Bug fixes: