Email Configuration for NPS Survey

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Email Alias

This is similar to the person you are receiving the email from.  For CSAT this will be the alias that you would like your customers to see when they receive your email survey.

Email Subject

Choose what you want to see in the subject line of the emails when customers receive your survey.

Email Body

Here you can edit what you want the body of your email to say.  You should focus on editing between the variables if you want to change the text of the email.  Below is a description of the terms in the email that would not be familiar to someone who doesn't know Soy Template.  

If you are not familiar with Soy Template we strongly advise not altering the default content in the Email Body.


This is not necessary but for advanced customization you need to know Soy Template.

Email Footer

Email Scheduling

You can select to choose to turn email scheduling on or off.  With this feature you can schedule the time to send