Filter by JQL

JQL filtering option for you to target a group of recipients. e.g. Issuetype != Development, Component = Support, Labels = Important, etc...

Instructions

1. Select the Jira project that you want to configure CSAT

2. Click on CSAT button on left navigation

3. Click on Configure CSAT
   
   

   Open

   

    

4. Filter by JQL allows you to choose the conditions of the tickets you want to send the survey. e.g issuetype=task tells CSAT survey to send the surveys to tickets that are task issuetype

   Open

   

    

Example 1

Example 2

Related articles

https://confluence.atlassian.com/jirasoftwareserver/searching-for-issues-939938681.html

https://confluence.atlassian.com/jirasoftwareserver/advanced-searching-939938733.html#Advancedsearching-ConstructingJQLqueries